1945 Scottsville Rd Bowling Green, KY 42104 (270)-904-0635
We’re open Monday – Saturday, 10 a.m. – 6 p.m. CST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Which payment methods are accepted in the Online Shop?
We accept all major credit card providers including American Express.
How long will delivery take?
This depends on where you live relative to shipping location. The shipping should take no longer than than 10 days once the order is completed.
How secure is shopping in the Online Shop? Is my data protected?
Southern Threads is committed to safeguarding customer information and combating fraud. We operate with a mission to provide the most secure and reliable payment solutions for you and your customers. To accomplish this we use Authorize.Net as our credit card processing. Authorize.net dedicates significant resources toward a strong infrastructure, and adheres to both strict internal security policies and industry security initiatives. With Authorize.Net, your customers can be confident their data is secure. We utilize industry-leading technologies and protocols, such as 128-bit Secure Sockets Layer (SSL) and we are compliant with a number of government and industry security initiatives.
What exactly happens after ordering?
After ordering you will receive an email confirmation. Please allow up to 24 to 48 business hours for the processing of the order. You will then receive an email once the item is shipped.
Do I receive an invoice for my order?
You will receive multiple e-mails throughout your order process. You will receive an email directly after purchase, this email will be consistent with all order details.